PRIVACY POLICY

We may change this Privacy Policy from time to time to ensure that it fits with new business models and legal changes. Please revisit the policy from time to time so you have the latest version.

We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us. This Privacy Policy has been created in order that you understand the importance that we attach to this issue and our commitment to ensure that we comply with UK legislation in this area.

YOUR CONSENT

By using our Website and providing personal details, including where you use the Website to search or book accommodation, you consent to the collection, use and retention of your personal information for our legitimate business purposes as explained and set out in this Privacy Policy.

COLLECTION, USE & RETENTION OF INFORMATION

We collect, use and retain information about you to the extent only that is reasonably required to conduct our business effectively.

The information collected varies depending on the service you request from us. This information may be collected from third parties including the third party service providers through which you access our Website, or other people who collect information on our behalf. We also collect information directly from you when you speak to us over the telephone or send us correspondence or rate or comment on our accommodation. Finally, we may undertake market research, or have third parties undertake it on our behalf and collect information in that way.

We use information to complete transactions on your behalf and to ensure that we can efficiently manage and track transactions that are processed through our system. Your details are only used to process the transaction you have requested and are not stored or used in any other way by us. We also use information to monitor our system efficiency and use, and to test and develop enhancements and changes to the way we do business.

The information that we collect may be transferred to and stored at, a destination outside the European Economic Area (EEA) and may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or contractors, to process or manage transactions using our system.

The Website contains links to other sites including web pages of third party accommodation providers with whom you can book accommodation and other services. We are not responsible for the privacy policies of those other sites and will not be liable for those policies. You can manage cookies directly by managing settings and preferences on your browser. You can find more information on the about cookies website.

PROTECTION OF INFORMATION

We maintain appropriate security standards and procedures in relation to the collection, use and retention of your information in order to prevent unauthorised access or disclosure. Should you contact us, our security procedures mean that we may request proof of identity before we are able to disclose any information to you.

DISCLOSURE TO THIRD PARTIES

Information is shared with other companies in our group, contractors, data processing companies including operators of global distribution systems and payment clearing houses, bank and professional advisers, hospitality and holiday service providers. We share only the information necessary to deliver any supply of products and/or services by us to you or in order to ensure the successful completion of a transaction processed through our systems or for related purposes. We may also disclose your information when necessary to protect against fraud or any other crime (usually by providing such information to a reputable information reporting organisation) or in the event that we sell our business then to the purchaser of that business.

We may in addition from time to time share non-personal, non-individual information in aggregate form with third parties for business purposes, for example we may tell our business partners including regional tourism agencies and commercial distributors the number of guests who have stayed with us. This does not involve the disclosure of any personal information which can identify any particular customer in any way.

Finally, we may disclose your personal information at any time where necessary to comply with any legal obligation or requirement, such as to comply with an order of the court.

EMPLOYEE ACCESS TO INFORMATION

Your information is disclosed to our employees, agents and representatives on “a need to know” basis and we confirm that all such persons understand the importance of client confidentiality and privacy.

“SHARE” FACILITY

If you use the “Share” facilities or any other form of Social Media linking on our site and you should make sure that if this involved the sharing or contact information for another person, the other person is content to receive the information and for their details to be shared. We will only use their data for the purpose of communications regarding our business and will never share this information with nonrelevant 3rd parties..

UPDATING, MAINTENANCE AND ACCURACY OF YOUR INFORMATION

We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete.

Data populated by you (including your personal details entered in any fields) is your sole responsibility and any changes to any aspect of your personal data should be updated directly by you.

If you have any questions or comments about our Privacy Policy, please contact us on stay@trenderwayfarm.com and we will endeavour to respond as soon as possible.

COOKIES AND OTHER NON-PERSONAL INFORMATION

When you visit the website, we may automatically collect non-personal information about you, such as the type of internet browser you use, the website from which you have come to the website and your Ipaddress (the unique address which identifies your computer or router IP on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the website and to collect broad demographic information for aggregate use.

The website uses cookies to store certain information. Cookies are tiny files placed onto the hard drive of your computer when you visit, register or subscribe at our website that enable our server to recognize or “remember” who you are each time you return. We or other programs running on our website may make limited use of cookies to deliver content specific to your interests. For instance they may be used to retain your personal preferences, hold session information and will provide anonymised continuity on our chat service. You can erase or block cookies from your computer if you want to and you can at any time use one of the many free services on the internet to list all all cookies placed on your computer by our website.

MANY SERVICES MAY NOT WORK CORRECTLY OR AT ALL IF YOU SET YOUR BROWSER NOT TO ACCEPT COOKIES.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. We may use cookies to apply remarketing campaigns on advertising networks – these are totally anonymous and we do not collect or process any information that could identify an individual. We will only ever use the parameter that your computer has visited our website to run remarketing campains

COMPLAINTS PROCEDURE

If you wish to make a complaint about Trenderway Farm, our services or any associated matter, please contact us. 
We do not require complaints to be in writing, you may contact us by telephone, email or letter. 
We are a small business, however wherever possible, we endeavour that complaints will be dealt with promptly, and you will receive a response within 15 working days.

OUR COMPANY DETAILS

Trenderway Farm Partnership, 
Trenderway Farm, Pelynt, Looe Cornwall, PL13 2LY

E-mail: info@trenderwayfarm.com

Telephone: +44 (0)1503 272214